unknown

asked Jan 2, 2005 at 12:51pm
Hp HP LaserJet 4100TN

HP 4100tn

I have a 4100tn that suddenly seems to have "lost" its EIO 2. It has disappeared from the config menu, and I can't reconfig to restore the IP address.
I'm not very computer smart. Any ideas. Thank you very much
With the power off remove and reinstall the eio network card and see if it picks it up. If the card is a 615N and it does not, contact HP as there is a service note for a bad run of cards and they may replace it for you at no charge is the serial number is within the range. Good Luck.
by dmzcompute on Jan 2, 2005 at 1:32pm Add comment
Thanks dmzcompute. I tried your suggestion. The card was a 610N. No luck. Now all I have are asterisks across the screen. Is it worth sending one of these out for repairs, or should I just suck it up and buy a new one, this time with a 3 year care pack?!
Thanks again-joan
by unknown on Jan 2, 2005 at 2:19pm Add comment
I trust you turned the power off before you removed the card. If you still have astericks when you turn the power on again, turn the power off, remove the card and try to power it again. If it gets to ready, then the network card is the issue and needs to be replaced. They are available and you can use the 600N, 610N, or 615N in that printer. Just make sure the replacment is for the same network system as yours such as ethernet, token ring, etc. The cards are different. Another option would be to purchase an external jet direct card since they are usually cheaper then the internal and use it instead. Will work the same way but with a parallel cable and the ip address will be setup using software which comes with the box. If the astericks do not go away (on this printer they stay for a little while), then I would also turn off the power, remove the formatter cover on the right side (just pulls back), open the memory door and remove and reinstall the firware and memory chips. Keep in mind the firmware needs to sit in the last slot where it is currently. Memory can be moved around. Good Luck.
by dmzcompute on Jan 2, 2005 at 3:16pm Add comment
Thank you so very much. I am going to get a new jet direct card. I really appreciate all your help. You have no idea how much it means to someone like me who doesn't know much about computers or printers!
by unknown on Jan 3, 2005 at 6:10am Add comment
Joan if memory serves me there is one other EIO slot that the card will fit into. You just have to remove the 2 screws which secure the cover. I really have never seen a bad EIO slot but there is always a first for everything. Just move the card to the other slot and see if it works. You have nothing to lose and everything to gain if it works. Good Luck.
by dmzcompute on Jan 3, 2005 at 7:41am Add comment