steve

asked Dec 17, 2004 at 7:35am
Hp HP LaserJet 5SI

HP Laserjet 5Si

Hi,

I have a 5Si that is coming up with a 13.14 error. When I remove the duplex unit the error goes and the printer works fine, as soon as I put it back in the error occurs again. There are no bits of paper in the duplex unit.

Any ideas on what may be causing this problem?
were you able to check all sensor flags to make sure on wasnt stuck or broke
by Anonymous on Dec 17, 2004 at 8:16am Add comment
As far as I can see the duplex unit has 2 sensors, neither are blocked and the flags move easily through the opti-couplers
by steve on Dec 17, 2004 at 8:21am Add comment
a 13.14 jam is a fuser jam did you check the macine also for any sensor flag issues or for a paper jam
by Anonymous on Dec 17, 2004 at 8:24am Add comment
OK a bit more info.

I have tried another duplex unit and get the same error.

The fuser is fine, the printer prints 100\% ok without the duplex unit fitted. I'm now looking at the connection socket where the duplex unit plugs into or poss some sort of formatter issue ?????
by steve on Dec 17, 2004 at 8:28am Add comment
I'm having a brain fart this morning can you run the printer without the duplex unit to see if it's the printer or the duplex unit
by Anonymous on Dec 17, 2004 at 8:28am Add comment
thank you i wrote that before i checked your reply i think you have a issue with the connector good luck
by Anonymous on Dec 17, 2004 at 8:30am Add comment
Hi, can you check if there is paper down under the tray 3? I have fond some problems of paper jam in the duplex with paper dispersed in the bottom of the printer.
by unknown on Dec 17, 2004 at 8:58am Add comment
Does it happen only when you duplex? The reason i ask is there was a issue with some remanuafactured fusers which work fine when not duplexing, but fail when you duplex. It was an issue with the 5SI, 8000 and 8500 color laser. Only way to find out is to swap out the fuser with another machine.
by dmzcompute on Dec 17, 2004 at 1:11pm Add comment
Fabrizio - No there is no paper under tray 3. I have dismantled the duplex unit aswell but no debris in there either.

dmz - the 13.14 error comes up when the printer is starting up. but only when the duplex unit is installed, take it out and it sets up and prints all day long.
by steve on Dec 20, 2004 at 1:01am Add comment
Fabrizio - No there is no paper under tray 3. I have dismantled the duplex unit aswell but no debris in there either.

dmz - the 13.14 error comes up when the printer is starting up. but only when the duplex unit is installed, take it out and it sets up and prints all day long.
by steve on Dec 20, 2004 at 2:11am Add comment
Try another fuser assy.like dmz suggested, i had the same prob. twice, and it turned out to be the fuser assy.Good luck.
by unknown on Dec 20, 2004 at 6:53am Add comment
tried another fuser, still giving the same error. I'm starting to think it may be the board that controls the solonoid on the left of the duplex unit ..... is this a possibility?????
by steve on Dec 20, 2004 at 7:16am Add comment
If it works without the duplex unit and you have tried another duplex unit with the same results, I would lean towards the dc controller. If you can trace the connector which fits into the duplex unit back to the dc controller. Remove the cable from the dc controller and see if you get the same reaction. If you do not it has to be the cable (most likely not) or the dc controller.
by dmzcompute on Dec 20, 2004 at 2:31pm Add comment
Have you check to see if both pins are on the diverter assy, this is the gray wedge shaped piece that is screwed to the left hand (fuser access) door. They should be at the top outer-most corners of this piece. They positively align the diverter, which routes the paper to correct output area (face-down, face-up, or duplex). If they are intact then I would look for a broken sensor on switch sensor pcb or a failed (rare) solenoid. The optical sensors are usually damaged by incorrect installation of fuser ie(flags from fuser being jammed against them. If this sensor is broken, there is not enough space in this forum to cover what is needed for removal and replacement of PCB. Good Luck
by unknown on Dec 20, 2004 at 5:39pm Add comment
I have no idea what Barry is saying. My logic is as follows. Since the printer works fine without the duplex unit and gives the 13.14 error with the duplex unit installed and the error appears when the printer is first powered on and the 13.14 error is generated by the dc controller it has to be something attached to the dc controller which is causing the error. Since the duplex unit is attached via a connection in the rear of the duplex unit that is the connection I would be concerned with.
by dmzcompute on Dec 20, 2004 at 6:24pm Add comment
Cheers dmz.

I have ordered a replacement dc controller and will let you know the outcome. I checked the cable from duplex socket to dc controller and all meters out ok.

Thanks again
by steve on Dec 21, 2004 at 7:27am Add comment
Steve,
Are you sure that it's a printer issue?
Did you test a duplexer on a know good machine?
Thanks
by unknown on Dec 21, 2004 at 8:07am Add comment
I tested this unit in another printer and all works fine, tried the duplexer out of the other printer in this one and still had same fault, 13.14 error appears DURING initialization.

thanks
by steve on Dec 21, 2004 at 8:20am Add comment
I see you checked the cable, but did you also disconnect the cable from the dc controller and with the duplex unit in the machine power on to see if the error 13.14 appears? The reason I mentioned this in my other post was if the error still shows up with the cable disconnected we may be having another issue besides the dc controller.
by dmzcompute on Dec 21, 2004 at 2:17pm Add comment
dmz

i disconnected the cable and powered up with the duplex unit in the printer. the printer sets up fine with no error while the cable is unplugged from the dc controller.

would this mean the dc controller is faulty???
by steve on Dec 23, 2004 at 3:16am Add comment
Sounds like it to me. Since you have another duplex unit which means you probably have another 5SI and if that is the case why not swap the dc controllers just to see if the problem follows the dc controller or stays with the same printer. The part is not that hard to chenge, just a lot of connectors. This way you are 100\% sure if it is the dc controller. Who knows sometimes just swaping out the parts and you may have both printers working. Would not be the first time.
by dmzcompute on Dec 23, 2004 at 5:29am Add comment
just fitted the dc controller and that has sorted out the problem.

thanks dmz and others for the help. i know where to come for help in future.

cheers
by steve on Dec 23, 2004 at 5:58am Add comment
NEED help... my white sheet of paper turns gray when i print. what is wrong. Where it the toner cart located? I do not have the instruction to the printer.
by unknown on Mar 30, 2006 at 8:20pm Add comment
The toner cartridge is accessed from the top. The door is to the right of the control panel. Open the door and grab the cartridge in the center and lift it out. http://www.fixyourownprinter.com/specials/toner/hp/S210
by moe on Mar 31, 2006 at 9:28am Add comment