unknownasked Oct 19, 2004 at 9:50am
Epson Stylus CX5400
Printer Not Feeding Properly
Although its hit or miss, half the time i print stuff I get an inch cut off from the top of the page. When its loading the paper, it makes a repeating clicking noise as if its getting stuck on something. I have an Epson CX5400. Any suggestions as to why this would happen?
Adam...JUST TO LET YOU KNOW: Most Epson Authorized Service Dealers are not actually trained on the newer "CX" models. Those models are so new that I have not even seen one that was not actually under warranty still. Even then, Epson Company does not even allow their dealers to work on the "CX" Models under warranty. They simply send a Replacement Printer in exchange for the defective unit thats under warranty and the defctive printer is then sent back to Epson. I'm sorry, but I can't really tell you what may be causing the possible problem, but I would guess a possible Hardware/Parts Failure, but no way to really know. JUST IN CASE NO ONE ELSE IS ABLE TO HELP YOU: If your printer is actually new and still under its origional Factory Warranty, then there's no charge to talk to the "Epson Technical Support Department". That way you are talking directly with a technician, that is actually trained by Epson Company on your particular printer. To see available phone numbers for technical support, go on-line to Epson @ " www.epson.com ", or call the Epson Automated Support Locator @ 1-800-442-2110 [press 1, then 1 & following prompts]. If your printer is out of warranty, you will need a credit card, before the technicians can help you, because there is a charge for technical support over the phone. If they are unable to actually help you over the phone and your printer is under warranty, then you can call the "Epson Connection", at 1-562-276-1300 and file a Warranty Claim. Epson normally offers a WHOLE UNIT EXCHANGE on most ink jet style printers that fail under warranty, but you may need to provide "Proof Of Purchase" [origional sales receipt or invoice] to complete that warranty claim...Good Luck! Denny Conway
Epson Stylus CX5400