unknownasked Oct 16, 2000 at 12:48pm
Inside accordian jam
I use the troubleshooting guide and identify the problem with my printer---paper top edge jam (accordian jam) right in front of the drum. The problem is, mine is not an HP,it's a Xerox Work Center. Assuming I cannot use your kit, would replacing the drum solve the problem? What does a drum do and how do I know it need to be replaced?