asked Oct 16, 2000 at 8:06am
Hp HP DeskJet PS

blank pages on 5m

i have an hp 5m that prints blank pages. i replaced the toner cartridge, the hv power supply, the dc controller, the scanner assy, the transfer roller, and the hv/transport assy.

any ideas?

ps. if i jiggle the toner cartridge, i can't get it to print half the page.

2 things come to mind. Is the shutter arm engaged properly on the scanner assembly. Pull the toner cartridge out and push it in again and see if it actuates properly with the top cover off. Second thing, strange as it might sound, is the plastic toner cartridge guide (above the toner cartridge) installed. I saw them missing on about 3 or 4 printers so far. Beats me how something that big can fall off and disappear. I have enough trouble figuring out what happens to tray sensor arms after they fall off.
by moe on Oct 16, 2000 at 4:56pm Add comment
by god moe, i think you got it! i don't see the toner cartridge guide. i found it in the parts diagram but i don't see it in the unit. the customer did mention a broken plastic piece but i couldn't find the source. i'll order it and then confirm.

by the way, what does the guide do other than keep the toner cartridge seated?

by unknown on Oct 16, 2000 at 6:11pm Add comment