asked May 3, 2004 at 9:53am
Epson Epson Artisan 810

Epson photo 810

When I try to print, the printer says it has no paper, despite the paper tray being full. Has any one else encountered this problem? if so can you please tell me how to repair the problem.
sparkyman69: A common problem when you get a constant jam condition, or paper won't feed in correctly after a bad jam was removed, or even when the printer or your computer thinks that the paper has not been correctly loaded: If you have recently had a bad paper jam that you had to forcefully yank out of your printer, especially towards the rear of the printer, in the backwards direction, then its possible that a part was unhooked/unseated, or even damaged. When paper is pulled to the rear/backwards with force, it usually unseats the arm on the "Paper Jam Sensor Assy", resulting in a constant jam condition. Normally, as paper passes thru the printer, it causes a black plastic arm [with a spring attached] to be pushed forward out of the "Paper Jam Sensor". As the trail edge of the paper leaves the plastic arm, the spring causes the plastic arm to be pulled back into its normal position [into that sensor assembly]. When the arm does not correctly return, the sensor is not activated and the printer thinks there is a paper jam [even though you can not see any paper in the paper path], or does not correctly feed-in the paper, because the sensor is not correctly actuated. Of course I have no way to really know whats wrong with your printer, or even if this is your problem but you have to start some place and I've seen this happen many times. Because of the disassembly and troubleshooting involved, you will find it easier to do with a Service Manual for reference. Check for an e-mail from me, that might help you further...Good Luck! Denny Conway...P.S. Wes has supplied a link that gives you an idea what that sensor and actuator lever looks like: http://www.epsonhelp.web1000.com/900pf.html . You might also be interested in RICH'S fix and his offer for possible help, at http://www.fixyourownprinter.com/printer/new/16526.html
by Denny Conway on May 3, 2004 at 2:37pm Add comment
Hi Denny,
thanks very much for your extreamly helpful reply, whilst it was not the fault it pointed me in the right direction. On the hidden end of the paper feed device there is a ratchet which should have a small spring to make it work, the spring is missing, and I cannot find it, this stops the paper feeding into the printer. I will try to by a broken machine at a boot sale and change the whole assembly, as I dont't know of anywhere that supplies spares. Once again thanks for your help, as I would not have even got the top off without it.
Kind regards Chris.
by unknown on May 4, 2004 at 10:11am Add comment
sparkyman69: You're welcome and I'm glad you were able to find your problem, once you removed the Top Case/Cover. Good Job!...Denny Conway
by Denny Conway on May 4, 2004 at 11:05am Add comment