Brian

asked Apr 12, 2004 at 5:48am
Hp HP Color Copier 150

HP 2200 tray 2 jams

HP 2200 Tray 2 paper jam.

Hi, I was wondering if anyone could help me. I have an HP Laserjet 2200, with around 150,000 page count, that intermittently jams at tray 2. I went over properly installing the paper, storage, fanning it etc. but it still does the same thing. It just had a new maintenance kit installed but did it before as well. It works fine from tray 1 (MP). Here’s what happens: Once print job is received (# of pages per job doesn’t seem to matter), pick-up assembly rotates and paper can be heard as it’s picked up. This is normal, but it will print ok for some pages and then you will hear the pick-up assembly rotate once, twice with no paper movement being heard. Then the error light comes on. When I open the paper tray, the top sheet is advanced about 1/8" forward with no other traces of paper in the printer. For some reason it didn’t pick it up even though the paper assembly rotated. I checked the gears on the assembly and they are fine, not slipping on the assembly. I cleaned all the feed rollers and registration assembly. The solenoid seems to works fine and no damage to any gears in the gear drive assembly. I’m going to try different paper and I was wondering about the actual paper tray(2) its self but it seems to be in good working order. Sorry for the long story. Maybe someone else ran into the same problem. Any help would be greatly appreciated.

Thank You,
Brian.
When they did the maintenance kit did they replace the feed roller. If yes I have no idea what your problem is. If no, the feed roller probably needs replacemnt. If memory serves me right one thing you can do as a temporary fix is to rotate the rubber tire on the shaft of the feed roller. You sort of stretch it a little in one direction and it moves a fraction of an inch. Keep doing it unitl it has moved about 1/3 of the way around the shaft.
by dmzcompute on Apr 12, 2004 at 6:27am Add comment
If you mean the tray 2 pick-up roller, yes it was part of the maintenance kit and was replaced. Now that you have mentioned it though, it could have been a 3rd party pick-up roller. I wonder, if the thickness of the rubber tire was off. If so, it could cause the same problem as if it were worn. I will, as I believe you've said,rotate rubber the OEM tire to see if that does the trick. Thank you for your fast reply. I appreciate it. I will post my results.
Thank You,
Brian.
by Brian on Apr 13, 2004 at 7:32pm Add comment
I rotated the roller and still had the problem. I also tried another new OEM roller, just in case, with the same results. I've tried different paper again, and it still didn't work. I'm not sure if it would make a difference, but the HP 2100 driver is being used. Maybe I'll try the HP 2200 driver just to see. If that doesn't do it, then it may be a board level problem. If so, it probably wouldn't be worth replacing.

Thanks,
Brian.
by Brian on Apr 14, 2004 at 5:36pm Add comment
See if you can borrow another tray.
by dmzcompute on Apr 14, 2004 at 5:59pm Add comment
Your right. I didn't try that yet. I'll see if I get one to try.
Thanks,
Brian.
by Brian on Apr 14, 2004 at 7:02pm Add comment
It turns out that it was the paper tray. Once the tray was replaced, the printer worked fine. I didn't look at the tray yet but the springs may be week or something could be sticking. Thank you again for the help.

Brian.
by Brian on Apr 21, 2004 at 5:15pm Add comment