unknown

asked Mar 31, 2004 at 4:47pm
Hp HP DeskJet 660CSE

HP deskjet 660Cse prints by itself

Looking for a solution to a recently trouble free printer. When powered up it begins to print a sheet over and over that has the printer model and features it will accept other jobs and then goes back to printing a few more, then it quits for a while and then it may or may not print out a few more. I have replaced the printer cable and inks. Please help before it takes a bullet.
Scott: It might not be an actual problem in your printer, but possible a problem in your Computer System thats causing the printer to print incorrectly. Remember that the printer accepts DATA from your computer, that actually tells it what to print. I would recommend that you try running your printer as a "STAND ALONE PRINTER", not connected to a PC: Unhook the "printer cable" from the back of the printer. The power cord would still be plugged in to the wall. With paper loaded normally, turn the printer off for 10 seconds, or so. This is done to clear out any remaining DATA/INFORMATION that may still have been in the printers system, from when the PC was previously connected. Now reach over and turn the printer on as normal. The printer should come on and go to a normal READY CONDITION, with no ERROR LIGHTS on. If you get an ERROR LIGHT on, then you know you have a problem in your printer. If there are no ERROR LIGHTS on, then hold-in on the "Paper/Resume Button" [the button with the picture of a piece of paper next to it] for about 3 to 5 seconds, until the LED/LIGHT next to the button starts flashing. Release the resume/paper button once the light starts flashing. The printer starts to initialize and then it will pull in a piece of paper and print out an "Internal HP Self-Test Copy", on most HP models. If this test does not work on your particular model, then refer to your User's Guide/Manual for the available tests you can run from your printer directly, or go on-line to HP.com and try and look up that available info on your printer model. TECH NOTE: IT'S POSSIBLE THAT YOUR PRINTER MAY PRINT OUT MORE THAN ONE "SELF-TEST COPY" If YOU HAPPENED TO HOLD IN ON THE "PAPER/RESUME BUTTON" TOO LONG, BUT THATS OK. If everything is working correctly in the printers "PAPER FEED ASSEMBLY" and "CARRIAGE/CARTRIDGE ASSEMBLY", the self-test copy should be printed out and correctly fed thru the printer. AS A GENERAL RULE: If the self-test page prints out correctly, then usually your printer is working normally. IF YOUR PRINTER IS WORKING OK, THEN YOUR PROBLEM WOULD NORMALLY BE IN YOUR PC: bad drivers, bad printer cable, bad software, incorrect internal settings, etc. I'm sorry, but I don't work on Computers/PC's, just on printers, so I can't really help you with those type of problems. You may need to get help from a Computer/PC Technician, rather than a Printer Technician, if you determine your problem may be in your Computer/PC System...IF YOU THINK ITS A COMPUTER PROBLEM: As you have already replaced the Printer Cable, then the next thing I would recommend you do, is download new Printer Drivers from HP Company, off their web-site. The old drivers may have become corrupted and could be causing problems. First, open your "Control Panel Utility" on your computer system; then open the "Add/Remove Programs"; then under "Install/Uninstall", highlight and REMOVE any old Printer Drivers that may already be installed. Sometimes the same older drivers can be corrupted and conflict with newer drivers. After removing your old printers and drivers, go to the HP WEB SITE and download the latest drivers for your printer and system. You can then go to this link: " h20015.www2.hp.com " on the Hp web-site and procede to download the needed printer drivers. When the "hp customer care" page opens, look under "get support for your product"; under #1. select a task, click-on "software & driver downloads"; under #2. enter product number, type-in "DESKJET 812C" and click-on the blue arrow [enter button] and then simply follow the directions and prompts on each of the following pages, to download the latest printer drivers for your series of HP Printer...Good Luck! Denny Conway
by Denny Conway on Mar 31, 2004 at 5:30pm Add comment
Denny,
I had the printer on another computer when the problem first occurred a week ago. So today I moved it to the computer I am using now and still have the same problem. I deleting it and adding it as new printer with the new drivers from HP web site. Still the same problem. What it prints out is not the test sheet but like a features list including the "Built in Fonts" and the 3 year warranty. While I was typing this letter I did as you mentioned and currently it is not hooked up to my computer, but seconds after a normal power up the printer is printing the same sheet while "standing alone" with no communication with my PC. Scott
by unknown on Mar 31, 2004 at 6:16pm Add comment
Scott: As the problem is occuring even when not connected to a computer system, then my guess would be that you have an actual Hardware/Parts Failure in the printer itself, that is causing the problem. Its probably related to a failing Main Board Assembly, or possibly even a ROM Chip mounted on that board, but no way to really know. At any rate its not something that can normally be repaired economically, I'm sorry to say. The only thing I can even suggest is to try contacting "HP Technical Support" and see if there is any type of Factory Reset Procedure built into your printer that you can possibly try. You can go to this HP web-site page to see the available ways to contact HP Support, including e-mail = http://h20180.www2.hp.com/apps/ContactHp?h_lang=en&h_cc=us ...Good Luck! Denny Conway
by Denny Conway on Apr 1, 2004 at 9:18am Add comment
Thanks for your help Denny,
I did what you told me to do 3 more times, between each time it would print out a sheet or two but nothing like what is was doing. So far today it has not made any it has been on for five hours. Its like potty training my printer. It is ten years old and this is the first and only problem I have ever had with it, I guess I have gotten my moneys worth out of it by now. Problem solved for now. Thanks again, Scott
by unknown on Apr 1, 2004 at 9:53am Add comment
Thanks for your help Denny,
I did what you told me to do 3 more times, between each time it would print out a sheet or two but nothing like what is was doing. So far today it has not made any it has been on for five hours. Its like potty training my printer. It is ten years old and this is the first and only problem I have ever had with it, I guess I have gotten my moneys worth out of it by now. Problem solved for now. Thanks again, Scott
by unknown on Apr 1, 2004 at 9:54am Add comment
does anyone out there know how to correctly get a samsung sf-5100 to communicate with wndows me?
by edie on Apr 9, 2004 at 6:04pm Add comment
Edie: IF YOU DON'T GET ANY REPLIES ON YOUR POSTING/PROBLEM, YOU MAY WANT TO POST YOUR PROBLEM SEPERATLY, ON AN INDIVIDUAL MESSAGE BOARD...It's possible no one may actually help you because they did not read the board you attached your problem to, especially as that origional board was on an HP Deskjet Printer and you have a Samsung Printer. Sometimes we may just assume that your information was just a reply to that origional posting by the first person on that board and not even read your message. The best chance for help is when you open your own individual message board, listing your problem in as much detail as possible. Your chances of having someone help you will normally be better. IT'S EASY TO POST YOUR OWN SEPARATE MESSAGE: Just go to the "fixyourownprinter.com" web-site and under MESSAGE BOARD, click-on PRINTER REPAIR FORUM. The first page will open up; scroll down to bottom of the page; in the bottom left corner is "click here to post a new message". Now you can post your printers problem or questions...Good Luck! Denny Conway
by Denny Conway on Apr 12, 2004 at 9:21am Add comment