unknown

asked Feb 11, 2004 at 10:46am
Hp HP LaserJet 5SI

HP 5Si Tray 3 paper jam

I just installed the second pass roller from your kit - (by the way the video was excellent, I usually wing it but the video definitely saved me time & trouble) - and the paper jam problem appears worse. The paper gets picked up from tray 3 and clears the bottom rollers but jams immediatley afterwards seemingly just before the second pass rollers can pick it up. I cleaned and reconditioned the guide rollers in between, though they don't seem to do much, to no avail. I checked for burrs/obstructions - looks OK. Any ideas on what else to check?