joe

asked Jan 20, 2004 at 1:30pm
Epson Epson Stylus Color 740

Epson 740 inkjet

I have an Epson 740 color inkjet connected to a Windows98 computer by way of the USB port.
Lately when I attempt to print on this printer, it may print about one third of the page then it will stop and will force a reboot on the PC. I have downloaded the latest driver for it but this did not fix the problem. This does not happens every time, but I am unable to pinpoint when it is going to fail.l
Can anyone tell me what could be causing this and how I can fix it.

Thanks

Joe
Joe: Printers basically just receive DATA TRANSMISSIONS from a Computer System and use that data to print with. Its possible that your problem may not actually be in your printer, but may possibly be a problem in your computer system. Its also possible that you do have a Hardware Problem [parts problem] in your printer, but either way, there's no way for me to really know. As you have already downloaded new Printer Drivers from Epson Company, you eliminated that common possibility. You might want to try running your printer using a Parallel Printer Cable, just to test it against the USB System. You could also try installing your printer, printer cable and printer drivers on another computer system [like a friends], to see if it has the same problems. If your printer and cable works ok on another computer, then at least you would know the problem was in your computer system. Then you would need help from a computer person, rather than from a Printer Repair Site. Check for an e-mail from me on how to run your printer as a Stand Alone Printer, unhooked from your computer system, for testing purposes...Good Luck! Denny Conway
by Denny Conway on Jan 20, 2004 at 3:09pm Add comment
Joe,

I agree with Denny's suggestions about testing with a parallel cable, and testing on another computer. If these point to the computer being at fault, there are two things that come to mind (there would have been 3, but you eliminated the driver):

1) You may have a number of leftover files in your C:\\WINDOWS\\TEMP folder that are causing the printer software to hang up. Navigate to that folder and send everything to the recycle bin.

2) You may have a problem with one or more sticks of your RAM (memory). This could be made worse by poor cooling inside your case, which in turn could indicate a buildup of dust inside. To isolate the problem, you'll need to turn off the computer, open the case, vacuum out any dust you can find, and make sure the fans are working properly. If you have more than one stick of RAM, get down to as few sticks as possible (usually one or two) and try to isolate it that way.
by unknown on Jan 20, 2004 at 4:44pm Add comment