unknown

asked Dec 30, 2003 at 7:27am
Epson Epson Stylus Color 3000

Epson 3000 Horizontal Lines

I have an Epson 3000 which I had the print heads replaced to try to resolve horizontal lines through all cmyk colors. It resolved it about 90\%, but now it is back to how it was when I took it in for service. The company that did the work went out of business a few weeks after working on it. I need to know if this is a fixable problem, or if I should just get another printer. I have a jpeg image of the print problem if someone needs to take a look at it. Thank you very much.
L Hoop...JUST TO LET YOU KNOW: The Epson 3000's require more internal adjustments than the smaller Epson Printers, especially when the Printheads are replaced. Because of that reason, the Company that I work for, decided to only send the 3000's & 5000's back to the Epson Factory, for Whole Unit Repair. We found its cheaper for the customer, especially when parts have to be repaired, because the service is on a flat rate rather than by the hour. The work performed by the Epson Factory is warrantied longer than if we perform it and if theres a problem, we simply return the printer to the Epson Factory for warranty repairs...AS TO YOUR POSSIBLE PROBLEM: There's no way for me to really know whats wrong, but unless you are using Non-Epson Ink Cartridges in your printer, I would guess that you either have a problem in the Printheads or with the Main Board Assembly. If you are using Generic or Third-Party Ink Cartridges, then its possible that using the wrong ink may be causing you problems. At this point about the only thing I can recommend is trying a Printer Cleaning Kit and see if cleaning the Printheasd Nozzles helps. You might want to try using the Printhead Cleaning Kit, available through the home page on "fixyourownprinter.com", for around $10.00 plus shipping. It includes a syringe and some Epson Printhead Cleaning Solution, which is designed to dissolve most clogs, especially if you were using Epson inks. You can try it if you want to and see if you can get the printhead nozzles to open up again. Check for an e-mail from me, with some other information...If you want to see what's involved in print head cleaning, WES has supplied a link that might help: " http://www.epsonhelp.web1000.com/printhead.html "...Good Luck! Denny Conway
by Denny Conway on Dec 30, 2003 at 10:27am Add comment
L Hoop...Referring to your e-mail message received by me on 12/30 = "Yes, I am guilty of using 3rd party Ink Cartridges from Carrot Ink. I am going to buy some Epson Cartridges right after I email you this and get the Printhead Cleaning Kit too. Is it possible that the 3 party products did permanent damage? Not to mention I did try using Windex a couple of times on the sponge pads that the printheads sit on. I feel like I killed my printer, but I now know the ways of my mistakes. Will not do again.": I don't really think you killed your printer and probably did no actual damage. Unfortunatly Windex and other cleaners, can sometimes damage the Printhead Assembly, but it would have possibly been worse if you had actually tried to inject the Windex into the Printhead Nozzles, to try and clean them out. As the Windex was used on the Cap Assembly/Felt Pad and only got on the outside area of the printhead assy, it probably did no harm...As to using Non-Epson Ink Cartridges: Many people have different opinions as to the effects of using Non-Epson Inks and I simply report what I actually see and read about. Some Non-Epson Inks do seem to cause possible damage to the printhead assy and do cause more clogging and result in copy quality problems more often. In the end its always up to you to decide what to use in your printer, as it really does not matter to me. I do understand the cost differences between Epson and Non-Epson Ink Cartridges and you take your chances by using the Generic and Third-Party ink cartridges. No matter what anyone says, all blacks and colors are not the same. Printer manufacters do not make available their ink formulation and in most cases, the formulation is patented. Any difference in the ink formulation can clog the small printhead nozzles or damage other critical components. Epson has many different formulas just for its black ink, for all the different Epson Printers, let alone for their colored inks. One individual printhead nozzle is so tiny, that it will not accept a human hair, so you can see why they can get clogged so easily, or even why the nozzles can be so easily damaged. Epsons use a completely different printhead inking system than most other brands of printers and correct Epson ink formulation is vital. Those printheads are one of the reasons that the Epson Printers make such quality color prints. The piezo-electric printhead gives an Epson Printer the ability to control the ink delivery in a more precise manner than all the other manufactors. Basically its because of Epsons "Micro Piezo Ink Jet Technology" and the ultrafine 4-picoliter ink droplets used in most of the Epson Ink Jet Style Printers, that most Non-Epson inks have problems working in the Epson style printheads. Of course on the other hand, those printheads are the same reason for the quality of the Epson Color Prints, that so many people rave about. Most, if not all, of the other manufactors use thermal or bubble jet print heads and because the other brands use a totally different system, they don't seem to have as many problems using refilled inks or non-manufactor's ink cartridges. Unfortunatly, Epson Ink Jet Style Printers are one of the few printers on the market that have so many problems with non-manufactors inks. There are people that say they use non-Epson ink cartridges in their Epson Printer and have never had a problem...My guess would be that the inks you were using may be causing your problems and simply replacing them with New Epson Ink Cartridges may correct the problem. If not, then you may want to try the Printhead Cleaning Kit...Again, Good Luck! Denny Conway
by Denny Conway on Dec 30, 2003 at 12:09pm Add comment
L Hoop: Referring to your e-mail message received by me on 12/30 = If these steps do not resolve the problem, can I send the unit directly to the Epson Factory, or do I need to go to a Epson Certified repair shop? Unfortunately my last experience with a Epson Certified repair group left a bad impression."...I'm sorry, but the only way Epson will accept certain printers [yours is one of those few printers on the list] back for Whole Unit Repairs, is when they are sent in by an Epson Authorized Service Dealor. To try and locate an Epson Authorized Service Dealer in your area, call the "Epson Sales & Service Locator" @ 1-800-922-8911 [press 1, then 2], or the Epson Automated Support Locator @ 1-800-442-2110 [press 1, then 2, then 2, then 1, then 1 & follow prompts]...The Epson 3000 is a very good wide carriage printer and normally worth having it repaired thru Epson, if you can't resolve the problem yourself. It will normally run you around $300.00 [+/-] to have it repaired thru Epson and has to be returned to the dealer that sent it out...Denny Conway

by Denny Conway on Dec 30, 2003 at 12:19pm Add comment
Thank you so much Denny. Your information has been extremely helpful. I will proceed with the Printhead Cleaning Kit, and get the Epson cartridges too. I did not know about the issues with the Epson Ink Jet Style Printers. But I got a feeling once I get this area resolved it may need to be serviced. When I got it back from the first Epson Authorized Service Dealer, the print was not the best it could be, meaning it looked out of register. Very small, but working with print material as I do, I could see it. So your info on contacting Epson for a dealer, I may need to refer to later. Thanks again Denny. . . LHoop
by unknown on Dec 30, 2003 at 12:36pm Add comment
Once when I was out hiking in the woods with my family, I desperately needed to pee.

But there were no toilets handy, so I wandered off the track a little way to select a suitable spot. I soon found a handy little spot, at the edge of a steep bank with a conveniently located handrail.

So I pulled my shorts and panties down to my ankles and squatted down, extending my bottom over the edge of the walk so I would not wet my shorts, and proceeded to pee, facing the area where I knew my family to be.

To my horror, as I was midstream, I heard a loud cheer behind me and turned slightly to see that a crowd of young men were observing me from the bottom of the bank. The worst thing was that I couldn't stop and had to continue in that pose for about 30 seconds (which seemed like ten minutes) until I had finished.

All I could do then was to stand up, take a bow and make a speedy exit.
by Emily on Jan 17, 2004 at 11:10am Add comment
Hello,

I too have the horizontal line problem but only with magenta and only in the 1440 superfine mode.

I have ordered your cleaner and am trying to avoid Lhoops experience, does my problem bring up any new solutions?

Thanks,

Chris
by chris on Feb 21, 2004 at 1:00am Add comment
Hi guys,
before you all opt for thinking that the heads are up the spout here's a quick fix that may save you all time and money and often works on the 3000, assuming cleans do not work, while the printer is powered on remove all 4 carts, power off for at least 30 seconds, re-insert the carts and power on again, this will force the printer into an initial fill cycle and force any crap out that maybe obstructing and therefore get you up and running and keep your pennies in your pockies.:)
by Jacko on Mar 1, 2004 at 4:16pm Add comment