asked Dec 22, 2003 at 11:05am
Hp HP OfficeJet OfficeJet

Hp Officejet v40 Error

I removed the Black ink cartridge (hp c6615d) (15) from the printer and then re-inserted it without changing it. I am now getting the following Error: Incorrect black cartridge installed. How can I clear this error message?
Clean the cartridge and carriage electrical contacts with a cotton swab moistened with water. Don't discount the possibility that the cartridge has failed. If necessary, test it in another printer. Any HP Deskjet that uses the 45 cartridge will usually also accept the 15 but not the other way around.
by Bert on Dec 22, 2003 at 12:24pm Add comment
My OfficeJet v40 starts up and then gives the following error message:

Error fff0401. The phone connection blinks, the orange ! blinks, as well as the Auto Answer button. Anyone know what it could be?

by Anonymous on Jul 23, 2004 at 1:48pm Add comment
i tried to clean my black cartridge connectors and now i get the message that the color cartridge is incorrect. It is the same one that worked yesterday. any help? thanks.
by samsonite on Jan 15, 2007 at 3:28pm Add comment
Have you cleaned the color cartridge contacts and the carriage board contacts?

SOmetimes it's just a bad cartridge.

It can be a bad carriage board.

I have a couple of V40 carraige boards in my basement.

Click on my name in the title bar of this post to email me.
by Stephen on Jan 15, 2007 at 4:33pm Add comment
Thanks for the advice.
I cleaned the cartridge contacts and now it works fine.
by Anonymous on Oct 16, 2007 at 4:56pm Add comment
I have an officejet v40 All-In-One printer, that I have been using for 5 years The printer stopped working two day's ago This is my problem. I was printing and decided to use both sides of the paper the printer worked good till the third time I tried to use it. I tried to print and a message came up saying that it was disconnected. So I checked all the plugs and they were all plugged in. I tried to print again and the disconnect message came up again, this time I uninstalled and reinstalled and the printer worked for one copy and the message came up again saying the printer was disconnected. So I uninstalled the program again and tried to reinstall This time a message came up saying the program was installed so I went to the add/remove program and this is what it showed, officejet v40 series underthat was officejet v40 2, hp upload folder 2 and one more thing wich I do not remember but it was listed as number 2 also. So I uninstalled everything that was called hp the only thing left was the officejet v40 series. (I had used the change/remove button in the add/remove program to uninstall.) I tried to reinstall the hp program again but it would not install So I assumed that the office v40 series is bogus. I have never had that officejet v40 series in the add/remove program before. it has always been officejet v40
and officejet fax I went to hp but for the life of me I could not get the guy I was talking to; to understand what I was telling him. finally he just sent me a tool that was supposed to have cleaned up all the stuff that was left from the uninstall.
but that tool did not work. Before I go back to hp I was wondering if maybe I could get some help from here.

thank you
by Jman759 on Oct 20, 2007 at 3:17pm Add comment
Some Thoughts

Make sure that the printer cable is connected securely on both ends. If it is try a different cable.

If you are using Windows XP, go to this web page and download the latest driver. Also note the lockup/disconnect fix. Run the uninstall program again and install the driver.

It is not beyond possibility that the printer has failed. Try installing the printer on another computer. If it works a truly knowledgeable computer tech may be the only answer.

I wouldn't put much hope in HP. Their "techs" are reading from a knowledge base as prompted by your questions, so their "experience" is limited to what HP makes available to them. They will probably try to sell you a new printer.

Good luck
by Bert on Oct 20, 2007 at 9:29pm Add comment
Whenever i try to refill my black or color cartridge on the V40, I usually get the following error
Remove and check black cartridge


Remove and check color cartridge

This error prevents me from printing anything.

What is odd about the error is that just prior to refilling the cartidge, everything worked fine. - I was only refilling ink.

I have tried cleaning contacts, but to no avail. The only thing that works is to buy a new cartridge and then it works fine.

Is there a way to prevent this error?
by Anonymous on Dec 19, 2007 at 12:25pm Add comment
The word is that the printer remembers the last two cartridges that were installed. There is reset techniques on the web.
by Bert on Dec 19, 2007 at 9:58pm Add comment
I have one of these with the same problem ..... have tried all the usual "turn off - unplug - hold down X and Y - plug back in - and clean cartridges w/ clean water and lint free cloth. There are several #15 cartridges - C6615A, C6615N, C6615DN, etc. Sometimes using another version will fix, if only for a while.

So here's what I did, after trying all the standard stuff. I cleaned the contacts on both the carriage and the cartridges (color and black and white), pulled the power cord, waited 30 seconds, and plugged it back in (without cartridges). I then inserted the black cartridge at the prompt, and got the usual "incorrect black cartridge" message. I then pulled the power cord out (without turning off the printer), waited 30 seconds and plugged it back in. The v40 then prompted for the color cartridge, I inserted it, and it went through the alignment routine OK. I think this has fixed it, at least for a while.

I hate to say this, but one of the other things that seems to help is a little "percussive maintenance" - leave printer on, pound on BOTH sides of operator panel. Officejet will sometimes move forward to "align cartridges" steps. Oh, well. Good luck.
by T Latimer on Jul 23, 2008 at 4:58pm Add comment