unknown

asked May 8, 2001 at 3:05pm
Hp HP DeskJet 932C

Hp 932c Printhead Stuck

I have an Hp 932c printer that seems to have a huge pile of ink on one of the drive shafts located under the two ink cartridges. The cartridges will not move (now) at power up and top cover open. The green power light and the "amber" light next to it are on all the time. I have removed all covers. How can I get the printheads to move to the left so I can clean the pile of ink off the drive shaft?