asked Oct 1, 2003 at 10:53am
Epson Epson Artisan 810

Epson stylus photo 810 missed colors(banding)

I have an epson stylus photo 810 which only partly prints(missing lines)the pink and light blue test boxes when we use the nozzle check utility. I have tried using the nozzle cleaning utility 4 times but the problem remains the same. I have only ever used genuine Epson refills - 4 sets. The printer is about 1 year old and sometimes stands idle for several weeks. If I print a page of multi-colored 72pt 'O'characters(in MS Word), the orange and pink colored letters are very slightly rough (streaky)with tiny speckles of ink near the affected red and pink letters. I would buy your products but I dont know how to pay you from England? PLEASE CAN YOU HELP A BRITISH COUSIN?
Mark: Just to let you know, I do not work for "" or even "Epson Company". As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. It's possible that you may even have an actual HARDWARE PROBLEM [parts problem], or your printhead might just be clogged. Epson Printers need to be used often to keep the tiny printhead nozzles open and the ink inside them fresh. Because you said your printer "sometimes stands idle for several weeks", its just possible that your "Printhead Nozzles" have clogged up. When your printer is not used regularly, especially for more than a month, the ink in the nozzles may have dried out and turned into a possible clog. Clogs cannot always be removed by just running the printers "Printhead Cleaning Cycles" and "Nozzle Tests". Its even possible that you may not actually be able get the printhead assembly to work again. You might want to try using the "printhead cleaning kit", available through the home page on "" and see if you can get the printhead nozzles to open up again. The KIT is around $10.00 plus shipping and it includes a syringe and some Epson Printhead Cleaning Solution. Epson fluid is designed to dissolve most clogs, especially if you use Epson inks. You can try it if you want to and see if you can get the printhead nozzles to open up again...REMEMBER: The "nozzles" inside the printhead assembly can be easily damaged by using to much force. Damage can even occur when you are using the printhead cleaning kit method, if you actually try to force the fluid thru the nozzle. Sometimes with too much force, the nozzles can be damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a couple of days, to try and dissolve a possible bad clog. Sometimes you might have to use the fluids several times to be able to disolve the clog in the printhead nozzles. Sometimes the clog will never disolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. If the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the printhead assembly, but as a general rule, its not really economical to do in the small Epson Ink Jet style printers...Good Luck! Denny Conway
by Denny Conway on Oct 1, 2003 at 3:31pm Add comment
Thanks very much for the advice Denny I will try to get some US$ and send FIX/YOP an order to see if that cures my problem. I think that you all still seem to be interested in what you do for a living over there, sometimes I think that nobody cares about professionalism at all in the UK. Live long and prosper Denny Conway and the FYOP site!
Best Wishes
Mark A. Sutcliffe
-High Peak,Derbyshire (18miles South/East of Manchester) England.
by mark on Oct 2, 2003 at 12:50pm Add comment