asked Sep 21, 2000 at 2:01am
Hp HP LaserJet 3150

HP 3150 Doesn't answer even though it says it does

My MD has an HP3150. It has been working fine until recently when we moved offices. It prints from her PC (windows 2000) no problem but now when a call comes in the display recognises the call is there (Incoming Call) seems to answer it then complete the call but no fax comes out or is stored in memory. I have tried phoning it from a normal phone, it just rings and rings even though though the fax display says it has answered the call. Any ideas?

Also I think the lead to the telephone socket might need replacing, sometimes it picks up a dial tone and sometimes it doesn't.

I haven't seen this problem before. You should check the phone line first. The printer should be still under warranty.
by moe on Sep 21, 2000 at 9:03am Add comment
Thanks anyway Moe.

I have spoken to HP and to the company who installed the telephone system, I think you are right - I also suspect it is the telephone line. I have had a convertor fitted to our Goldstar 100 switch to solve some other telephone problems so hopefully that will cure this problem as well.

HP also suggested talking to the telephone company (BT) to ask for the "gain" to be increased on the line - do you think this is might be a possible cause?

Thanks again for your help.


by Dominic on Sep 22, 2000 at 1:01am Add comment