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asked Sep 29, 2003 at 8:48am
Epson Epson Stylus Color 660

Cant print black but ink level says its fine!

My Epson Stylus 660 printer in my office has stopped printing black while showing in the properties bit that it has plenty of black ink. Ironically, my Lexmark 23e at home will not print colour while saying on screen it has colour ink. Whatsgoing on? can anyone help me?

thanks
any chance the cartridges in the printers are old or stood for a while without being used, try cleaning the nozzles if that does not help, replace them.
by kingsley on Sep 29, 2003 at 10:06am Add comment
Pooter: It's possible that you may even have an actual HARDWARE PROBLEM [parts problem], or your printhead might just be clogged. Epson Printers need to be used often to keep the tiny printhead nozzles open and the ink inside them fresh. If your printer was not used for more than a month, that ink in the nozzles may have dried out and turned into a CLOG. If you happened to not use your printer for more than six months, you may not even be able to get the possible CLOG to even dissolve. If you happened to leave the cartridge out of its holder, for more than 30 minutes, its possible that the air that got into the "printhead nozzles", caused the ink inside them to dry up and that usually results in a CLOG. If you happen to be using refilled cartridges, generic or third party ink cartridges [non-Epson ink cartridges] then its even worse on the printhead assemblies and they may have already been damaged by using the wrong ink. Its possible that you may not actually be able get the printhead assembly to work again...THERE IS NO WAY FOR ME TO ACTUALLY KNOW WHAT HAPPENED TO YOUR PRINTER, BUT THIS HAPPENS QUITE OFTEN: If you ever removed your black ink cartridge and simply reinstalled it when the black ink light/led came on solid, that could be your problem. Sometimes people will remove the old cartridge, then shake it and because they know that there was some ink left in it, simply reinstall it back into the printer. What happens is that the printer automatically assumes whenever you remove an ink cartridge, that you will always install a NEW CARTRIDGE. Thats why Epson states that any time you remove an ink cartridge, always install a new cartridge. Because of that assumption, the printer automatically resets the Internal Ink Counter, your ink levels go to full, your solid red ink error light turns off and your printer goes into new cartridge initialization. Now when that old cartridge that you reinstalled does run out of ink, the printer never knows it. Air gets into the Printhead Nozzles, causing them to dry out and usually they then CLOG. Even if you installed a new cartridge, the clog may not allow the new ink to properly flow. There's of course no way for me to actually know whats wrong with your printer...JUST SO YOU WILL KNOW: I DO NOT WORK FOR "FIXYOUROWNPRINTER.COM" OR "EPSON COMPANY. If you think that your printheads may be clogged, then you might want to try using the "printhead cleaning kit", available through the home page on "fixyourownprinter.com" and see if you can get the printhead nozzles to open up again. The KIT is around $10.00 plus shipping and it includes a syringe and some Epson Printhead Cleaning Solution. Epson fluid is designed to dissolve most clogs, especially if you use Epson inks. You can try it if you want to and see if you can get the printhead nozzles to open up again...REMEMBER: The "nozzles" inside the printhead assembly can be easily damaged by using to much force. Damage can even occur when you are using the printhead cleaning kit method, if you actually try to force the fluid thru the nozzle. Sometimes with too much force, the nozzles can be damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a couple of days, to try and dissolve a possible bad clog. Sometimes you might have to use the fluids several times to be able to disolve the clog in the printhead nozzles. Sometimes the clog will never disolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the printhead assembly, but as a general rule, its not really economical to do in the small Epson Ink Jet style printers...Good Luck! Denny Conway
by Denny Conway on Sep 29, 2003 at 5:56pm Add comment