asked Sep 20, 2000 at 8:34am
Apple Apple StyleWriter I

Apple LW8500 fuser

I was able to solve a ghosting problem with my
8500 printer by slowly and carefully scraping the
'gunk' from the heated fuser roller with a wooden
paddle. Not fun, but effective...BUT anyone know
more about replacing the roller or entire assembly?
The printer uses Fuji/Xerox engine, as does the CG Elite and Xante large format printers.

Any suggestions?

Those fusers are expensive, like about $300. They're quite easy to replace. I've replaced a couple recently. I can't say I have any love for the printer. The last customer, had a bad fuser and power supply. She hated hers and replaced it with an HP.
by moe on Sep 20, 2000 at 9:04am Add comment
Are there any other problems the you've seen with the 8500? Someone just gave me one and the jam and paper out LEDs flash the moment it tries to print. I think the motor controller board has a problem. Seen this before?
by unknown on Nov 26, 2000 at 7:57pm Add comment
To be honest with you, if someone offered me an 8500, I wouldn't take it, especially if it had a problem. I think that error is indicative of a scanner problem.
by moe on Nov 26, 2000 at 10:06pm Add comment
Where can I find a new LaserWriter 8500 fuser for $300?How long did the "wooden paddle" scraping last before the ghosting returned?
by unknown on Jul 25, 2001 at 12:51pm Add comment
Wow! I put that inquiry on this line more than a year ago...and I did get an answer from someone who had the same problem. It was due to a 'bad' run of fusers from the suppliers, found in the earliest 8500s. Apple replaced it without charge when I called their support line. I did have to drive 30 miles to an authorized repair site, but then took the fuser with me and installed it myself. Very easy job. And the printer has been working fine ever since. Before having the fuser replaced, I also tried scraping off the black gunk on the heater roller, and it worked ok until I had it replaced, as above. I also used a wooden screwdriver-like piece I carved from some hard wood. I don't recommend it as it took considerable time and probably would not have lasted too long before being re-coated with toner. Sorry to hear someone has been so turned off to the printer they went HP. Not that the HP is a dog, either. I have had, overall, good luck with my printer and it does a very clean printing job. Compared to my first LaserWriter, the LaserWriter Plus, ($6,000 +) this was a fantastic deal.
by unknown on Jul 25, 2001 at 3:47pm Add comment
Thanks for sharing your experience with our readers Bill. I'm glad someone was able to help you and it didn't cost you over $300. We've got someone with the same problem today, I'll refer him over to this post in case he hasn't seen it.
by moe on Jul 26, 2001 at 6:35pm Add comment
In your post you mentioned there was a bad batch of fuser in the early 8500's. Our fuser has gone bad in our 8500 in less than 3,500 prints. I contacted apple service and they have denied any problem with the fusers in the LaserWriter 8500 (although they would be glad to sell me a new fuser for around $600!).

Could you please give me some additional information? Is it possible your printer was still under warranty? Do you happen to know who you spoke with at the support center?

We purchased this printer just over 16 months ago, and I really don't want to shell out another $600 yet! (we are still on our first toner cartridge!)

Any information you could give me would be greatly appreciated.

by unknown on Oct 9, 2001 at 12:58pm Add comment
I also had a customer bring in a 8500 for the same problem with the lights flashing, the jam and paper lights, I do not have a manual for this one. Is it the scanner? The customer just brought this in yesterday. Any help would be appreciated. Thanks.
by unknown on Oct 11, 2001 at 7:47pm Add comment