Hank

asked Apr 2, 2001 at 2:28am
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HP IIP Error 12

I have been getting this message for the last week or so, but until now it has always gone away. I openned the door and noticed that there is a spring on the left side (near the rod assembly) that is attached to only one side (the door side). Could this be the problem? I can't figure out where the spring attaches. Can you Help?