unknownasked Jun 30, 2003 at 1:18pm
Epson Stylus Pro Pro
Epson Stylus Pro won't feed
Am retired tech trying to help a friend with a paper feed problem on Stylus Pro. Problem started after printing on heavy stock of dubious quality. Would like to clean it out but can't get main cover of printer off, found catch on left side no problem, but will not release on right side by control button console. Can you help?
I need help my epson stylus pro will not stop cleaning. I cannot get it out of pause.
Len: You would probably need a SERVICE MANUAL to use as a reference guide and possibly for troubleshooting as well. I have not actually checked, but I have been told that service manuals are available from: "NATIONAL PARTS DEPOT" @ 1-800-524-8338; "VANCE BALDWIN ELECTRONICS" @ 1-800-432-8542; "ATLANTIC EXCHANGE" @ 1-888-327-2822; "COMPASS MICRO, INC." @ 1-800-388-8595...You may find it easier to actually go on-line and check out each of these dealers, JUST TO BE SURE...Good Luck! Denny Conway......P.S. HERE'S SOME INFORMATION POSTED FROM ANOTHER PERSON, THAT MAY HELP: Master 10/05/2002 03:22:56 Re: Epson stylus adjustment programs. You can find any service manual or service adjustment program for EPSON inkjet printers at www.otd.com.ua. ...OR... SUBJECT: SERVICE MANUALS & SERVICE PROGRAMS...POSTED ON "FIXYOUROWNPRINTER.COM" PRINTER REPAIR SITE... Eva 2/14/2003 23:31:11 Re: Epson Color Stylus Error Codes. See www.findmanual.net - they have all service manuals and service programs. Due to them I fixed the same error on me C20! They are friendly!
Pamela: There's no way for me to actually know if you have a problem in your printer, or if the problem is coming from your Computer System. You can run a printer check to determine whether a problem comes from the printer itself or some other source. On most Epson Printers, you can run a printer check to determine whether a problem comes from the printer itself or some other source. Unfortunatly, on some inexpensive models there are not tests actually built into the printers, to keep the costs down. Check your manual and see if it says a Self-Test can be ran from the printer directly. If so, then I would recommend that you try running your printer as a Stand Alone Printer, not connected to a Computer System. Unhook the printer cable from the back of the printer, with the power cord still plugged in to the wall and paper loaded normally. Turn the printer off for 10 seconds or so, to clear out any remaining DATA or Information that may still have been in the printers system, from when the Computer was previously connected. Now reach over and turn the printer on as normal. The printer should come on and go to a normal Ready Condition, with no Error Lights on. If you get an Error Light on, then you know you have a problem in your printer. If there are no Error Lights on, then you want to run your printers "Internal Epson Self-Test Page", directly from the printer itself. As not all Epson Printers are always the same, you should refer to your User's Manual/Owners Manual for the correct procedure on how to run your printers Self-Test Page. Normally [on most models] you simply reach over and hold-in on the Paper Button, while you reach over and turn the Power Button back on, as normal. Continue to hold in on the paper button for about 3 to 5 seconds, but release the power button after turning your printer on. Release the paper button once you can hear and see the printer starting to initialize and start to pull-in a piece of paper. The printer will print out an Internal Epson Self-Test Copy, which will also have a "Nozzle Test" on it. If everything is working correctly in the printers Paper Feed Assembly and Carriage Assembly/Cartridge Assembly, the self-test copy should be printed out and correctly fed thru the printer...AS A GENERAL RULE: If the self-test page prints out correctly, then usually your printer is working normally. This does not mean your printer may not be dirty, or have another service related problem, or even bad cartridges. It just means the printer is basically working normally as far as the internal tests go. You could run this self-test several times [just be sure], but usually if it works once it will do the same again. If your printer is working ok, then your problem could be in your Computer System/PC: bad drivers, bad printer cable, bad software, incorrect internal PC settings, possible hardware problems [parts problems], etc. I'm sorry, but I don't really work on Computer Systems/PC's, so I can't help you with those type problems. Remember that this is actually a Printer Repair Site and you may need help from a Computer Technician, rather than a Printer Technician...If the self-test does not print out normally, then you can assume the problem is in your printer. Usually that would be a problem in the "Logic Board/Main Board Assembly" and unfortunatly, that is not normally economical to replace. You can usually buy a new printer cheaper, then having your old printer repaired...If you cannot run a Self-Test Page directly from your printer, then the only other thing you could do is connect your printer to a different Computer System [like a friends]. Load Printer Drivers, connect your Printer Cable and try running a few test copies from the second Computer System. If your printer prints out ok, then you can assume that the problem is in your Computer System. If the same problem happens on a different Computer System, then at least you would know that its probably a problem in your printer...Good Luck! Denny Conway
Epson Stylus Pro Pro