unknown

asked Jun 9, 2003 at 9:46am
Epson Epson Stylus Color 600

Paper uptake problem

I have an Epson Stylus 600. The problem I have is that my printer has stopped feeding paper, even when I press the feed button. Previous to this problem I cancelled a print job, and the paper stopped feeding mid-sheet, and when I pressed the feed button, it did feed through, but now when I press the feed button it won't. There is some kind of humming noise as if it is about to take paper, but then nothing happens. I was wondering if there was something I could attempt to fix here.
Renee: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. It's possible that you may even have an actual HARDWARE PROBLEM [parts problem], but first you need to make sure the problem is in your printer...I WOULD RECOMMEND THAT YOU TRY RUNNING YOUR PRINTER AS A "STAND ALONE PRINTER", NOT CONNECTED TO A PC: Unhook the "printer cable" from the back of the printer. The power cord would still be plugged in to the wall. With paper loaded normally, turn the printer off for 10 seconds, or so. This is done to clear out any remaining DATA or INFORMATION that may still have been in the printers system, from when the PC was previously connected. Now reach over and turn the printer on as normal. The printer should come on and go to a normal READY CONDITION, with no ERROR LIGHTS on. If you get an ERROR LIGHT on, then you know you have a problem in your printer. If there are no ERROR LIGHTS on, then reach over and turn the printer off again. Now hold-in on the "Paper Button" [the button with the picture of a piece of paper next to it] and reach over and turn the power button on, as normal. Continue to hold in on the paper button for about 3 to 5 seconds, but release the power button after turning your printer on. Release the paper button once you can hear and see the printer starting to initialize and start to pull-in a piece of paper. The printer will print out an "Internal Epson Self-Test Copy". If everything is working correctly in the printers "PAPER FEED ASSEMBLY" and "CARRIAGE/CARTRIDGE ASSEMBLY", the self-test copy should be printed out and correctly fed thru the printer...AS A GENERAL RULE: If the self-test page prints out correctly, then usually your printer is working normally. This does not mean your printer may not be dirty, or have another service related problem, or even bad cartridges. It just means the printer is basically working normally as far as the internal tests go. You could run this self-test several times [just be sure], but usually if it works once it will do the same again. If your printer is working ok, then your problem could be in your PC: bad drivers, bad printer cable, bad software, etc. I'm sorry, but I don't work on PC's, so I can't help you with those type problems. You may need to get help from a PC Tech if you determine your problem may be in your PC/System. If the self-test does not print out normally, then you can assume the problem is in your printer. Let me know how the "stand alone test" went and if I can help you further, I will try...Good Luck! Denny Conway
by Denny Conway on Jun 10, 2003 at 11:09am Add comment
Problem apparently was with the ink cartridge. Normally when I get a light saying my black ink is out or my colored ink is out, the printer usually will still print out but all the colors in the graphics will be wrong (lacking the missing color). But it would still print. For whatever reason, the printer was refusing to print because the black ink was out. Not having a black ink cartridge on me I faked a replacement (went through the motions) and it resumed printing with just the color cartridge (I had to change all my text to blue, but oh well). I had never had an experience like that before (it would always print as long as there was SOME ink -- it would just be blank where the missing color was or the color would be wrong but there would be something - the paper always fed through regardless). Thanks.
by unknown on Jun 20, 2003 at 5:37am Add comment
Renee: SOME INFO, JUST SO YOU WILL KNOW HOW YOUR PRINTERS SYSTEM WORKS...I assume you removed your old, nearly empty black cartridge and simply reinstalled it. Your older style printer simply always assumes you will install a new ink cartridge, anytime you remove a cartridge. It does not matter to your printer if the cartridge you removed, still had ink left in it or not. It still assumes you installed a new ink cartridge and automatically resets the "internal ink counter" on the printers "main board assembly". Unfortunatly, your printer now thinks that black ink cartridge is full. It will now run out of ink and never know it. Air will get into the printhead nozzles, causing them to dry out and clog. The chances of getting the clogged nozzles to reopen are not always good. I would suggest you immediatly replace that black ink cartridge with a new one, or you will have problems. Remember, it does not matter that you are not actually using the black ink to print with. Everytime you do a normal printing job, your printer has to clean itself to keep its nozzles fresh and open. You will eventually run out of the very little remaining black ink in that cartridge and the printhead nozzles will dry out and clog. Then you may be faced with buying a new printer or in-depth cleaning and servicing to try and save your old printer...Denny Conway
by Denny Conway on Jun 20, 2003 at 10:43am Add comment
I replaced it with a new cartridge later the same day, so no air will get in it. Sorry for leaving that part out of my reply.
by unknown on Jun 24, 2003 at 4:17pm Add comment