unknown

asked Sep 16, 2000 at 9:43am
Hp HP LaserJet IIIP+

HP IIIp

The printer produces a blank sheet in normal use and on 'Print Test'. As the paper emerges, a message appears on the screen:- 64 NEEDS SERVICE.
I have checked everything I can and all seems OK. The laser produces a beam and all the HVs are present - assuming ca. 1.5kV is the correct potential. Also, it performs an 'Engine Test' OK in producing a set of parallel lines. The manual and other sources of information do not give any idea of which part of the printer is malfunctioning when this error code appears. Can you help, please?
OOPS! that error code seems to have been left off our error code page. We'll have to correct that oversight. Bad formatter board. We have some used tested ones in stock. $50 each + $6 shipping.
by moe on Sep 16, 2000 at 10:53am Add comment
Thank you for your comment. I was afraid it might be a circuit board problem. I would be interested in a replacement board but, as I live in Devon, UK, what would be he shipping cost?
by unknown on Sep 20, 2000 at 2:05pm Add comment
That qualifies for the small packet air mail rate. It should be about $7 for shipping and handling.
by moe on Sep 20, 2000 at 4:17pm Add comment
Thank you for your quotation. I am interested in procuring the formatter board but how can I order it without my credit card details appearing on the message board? Do you have an e-mail adddress I could use for ordering?
by unknown on Sep 22, 2000 at 10:52am Add comment
Order the 52 error kit on our secure Printer Repair kits page and in the comments field write in IIIP formatter board. We'll substitute it for the same price.
by moe on Sep 22, 2000 at 3:42pm Add comment
Many thanks for the Formatter Board which arrived safely yesterday. I shall not have an opportunuity to fit it for several days but will let you know the result in due course.
by unknown on Oct 11, 2000 at 2:03pm Add comment
Having just returned from my holiday in New England visiting my son and new grand-daughter, I have fitted the formatter board you sent to me early in October and, 'Eureka!', it now works fine.

Many thanks for diagnosing the problem and sending a replacement board.

Tony, of Devon, UK.

by unknown on Nov 5, 2000 at 8:04am Add comment