asked May 17, 2003 at 10:47pm
Hp HP DeskJet 600

printing problem

I have an HP Office Jet Series 600 which has not worked for a couple of monthes. Error message upon start-up of my cimputer is to clear paper jam.
there is no paper jam and I have followed all instructions listed in my users guide which came with the printer. Do you have any suggestions as to how I can fix this problem?

Thanks in advance for your help.

Frank Bailey
TWA Retiree
Unfortunately, that seemed to be a common problem with that printer. Only thing I can suggest is cleaning the optical strip that runs through the ink cartridge. Use some Windex with a paper towel. It probably won't work. In that case you have to replace the ink carriage assembly and the pen control board. Better idea would be to buy a new one.
by moe on May 18, 2003 at 12:13pm Add comment
If you haven't solved the oj600 problem type in the exact message you receive into Google's search window and hit enter and it will, or at least it did for me, bring me to a different answer to the above question - at this same site.
It was by a different tech and it described similar problems and some cleaning solutions that might work for you as well.
I'm not saying Moe's answer is wrong, just that trying all the reasonable possibliities before sending your printer to the boneyard is worth a try- yes?
I know my oj600 gives me this error message too frequently about non-existant paper jams and the cartridge cradle being unable to move...and I bet if I did the cleaning recommended it would stop the errors, or at least make them less frequent.
Good luck. Let me know how you make out....
Carter James
by unknown on Aug 31, 2003 at 7:10pm Add comment
I have an Epson 640. It was indicating the black ink was low. I hit the button to change the cartridge but it seemed like it was 3/4 full, so I put the cartridge back in. I got a new cartridge to change it any way, but then when I hit the button to change the cartridge it would not put the carriage over to change the cartridge. I un-plugged the printer in the middle of the cleaning cycle to replace the cartridge. I again found the ink supply to be nearly full. So I left the old ink supply in the printer. I plugged it back in and went through a few cleaning cycles. The black came out fine on the nozzle check. I then proceded to print a page and I had no black again.

Any suggestions?

Rich H.
by unknown on Aug 31, 2003 at 10:43pm Add comment
Helo Rich,
Seems you've entered a thread about HP Printers - not Epson. It is best for future reference to be in the particular manufacture's thread in order for people to find your question and or answer.
That having been said- it seems maybe you need a new printer head, (possibly) since it only printed the test page and not anything else...but I'm not an Epson guy...maybe someone else can better address your specific problem...or repost it under the Epson printer category.
Carter James
by unknown on Sep 1, 2003 at 7:14am Add comment