VictoriaF

asked Dec 9, 2020 at 1:07pm
Epson Epson Stylus Pro 9800

Won't recognize full ink cartridge

Hi,

I'm getting the 'change ink cartridge' message, but when I do, it still gives me this message. I've tried two different cartridges, and turning it on and off, and keep getting this message.

I hope someone can help!


Thanks!

cartridges have chips at the front. Try cleaning the contacts in the printer.

by moe on Dec 9, 2020 at 1:51pm Add comment

I fixed it!

I taped q-tips to a paint brush to gently clean the ink slot's contact points. This got me far enough so it would recognize the full cartridge, and then I could do a power clean.

by VictoriaF on Dec 9, 2020 at 6:48pm Add comment

Thank you to the person who posted! I just saw it now... I really appreciate it!

by VictoriaF on Dec 9, 2020 at 6:50pm Add comment