asked Jun 12, 2020 at 12:04am
Hp HP Color LaserJet Pro CM1415

Paper jam after first page pickup

Picks up first page OK, then a page is partially fed and causes a paper jam message

That is a symptom of a sticky paper pickup solenoid. It releases the pickup roller. When it sticks, it allows the roller to continue to turn and pick up the second sheet. Try the fold down manual pickup tray. It uses a different solenoid.

by moe on Jun 12, 2020 at 3:57pm Add comment