nick46asked Oct 24, 2019 at 8:18pm
Magenta not printing even its a new toner
Magenta not printing even its a new toner, im wondering if something wron on this unit hoping some will help me on this issue other colors are fine execpt the magenta or red color. please help thanks
Problem is the laser scanner mirrors. The magenta is on the bottom and therefore gets the most toner dust. You have to remove the back of the printer and the large circuit board to access the scanner assy. There is probably a video on youtube that shows the procedure. Don't use aything other than a dry cotton swab to clean the mirrors.
I watched a couple videos and they are awful. This site use to sell a video showing the procedure. The ones on youtube take too much stuff apart and don't clean properly. They don't clean the spinning mirrors and the other mirrors and lenses. That's what you get for free.