marta.escribensasked Sep 8, 2019 at 7:53am
Cartridges read that they are full of ink. Paper is loaded, ink is not clogged, I've ran 3 levels of clean printhead, done a couple of hard resets and still no ink goes onto the paper. Whether it is printing or making a copy, it scans the document, but the end result is a blank paper. Help!
I had a customer bring one in with the same problem. The Geek Squad had replaced the cartridges. They still had the sealing strips installed.
This can be caused due to ink system failure on the printer.
try to reset the ink cartridge and see if it works...
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