MickRasked Aug 11, 2019 at 7:57am
Problem feeding "heavy stock"
Until recently this worked fine. Now it fails to feed A4 card stock that used to be OK.
The paper stack lifts but the paper doesn't feed unless I give it a little help by putting a little manual forward pressure.
Absolutely no problems with normal paper.
Caused by a worn pickup roller. Has enough rubber to feed regular paper, but can't feed the heavier stock. You can use the manual paper feed which probably has a good roller.
This model doesn't have a single page feed feature - just Tray 1. I've taken the roller out to inspect it. Looks OK but have nothing to compare it with so I guess I need a new roller.
Can you answer this for me please - when I select "Heavy Stock" on the setup panel does that change the way the paper feed pickup works?
It slows down the feed.