widg

asked May 13, 2019 at 4:39pm
Samsung Samsung CLP 310

Greyscale print only, no colour, NOT a tick box issue!

Hi I have an odd one here. This printer will only print a greyscale sheet If I try to print in colour, the file gets sent and the printer processes it - and processes it - etc, etc. but no final printout . It churns away, I can hear the usual high pitched sounds, rollers turning. just no final print out. even after 5 minutes. Yet in greyscale it works fine. Any ideas on what is this issue or what to look for will be most welcome. Thank you.

P.S. This is not the printer options set to black and white :)