asked Feb 6, 2019 at 9:35am
Oki Okidata MC 361DN

Actually a MC362 that displays black toner not installed

Customer has replaced imaging unit but printer still displays black toner not installed. Tried 2 new genuine toners. Anyone have any ideas?

Maybe the contacts for the toner chip are dirty and it can't read it. Look for the chip on the outside of the cartridge and clean the contacts it mates with.

by moe on Feb 6, 2019 at 5:03pm Add comment

Thanks Moe, all contacts are spotless. The imaging unit is brand new, so is the toner. Apparently, the user says the printer did work for a short while when they first installed the Imaging unit, but then soon went back to the "Black Toner Cartridge Not Installed" error.

by lftrev on Feb 7, 2019 at 7:30am Add comment