asked Oct 3, 2018 at 1:52pm
Unknown Printer

Problems picking paper from Tray 1

We have an XS463de at work and recently it started having problems picking paper from tray 1. It will either get nothing or just get the paper started and stop. I have replaced the wheels on the pick assembly, I've also cleaned everywhere I could with compressed air. I've done everything the internet said including pulling the pick arm down to relieve tension, replacing wheels, cleaning etc, and don't know what to do at this point.