shhbahasked Sep 10, 2018 at 2:34pm
freezes during document printing
2430tn freezes randomly during printing. May print 500 pages without freeze or 5 pages -- no pattern to behavior. Tried all known drivers pcl5, pcl6, upd, ...new memory, new cable, different usb port, new toner cart, updated printer bios. PC is Windows 8.1 with 8gb ram. Printing PDF documents exclusively, tried printing with Acrobat 9 and new Acrobat Reader. Seems worse with new Reader but will mess up occasionally even with Acrobat 9. Help appreciated, thanks.
update: I installed another (used) formatter board from fleabay, and no difference. It ramdomly froze again.
Bad board (again)? or is this formatter board barking up the wrong tree?
Also, when it freezes, it must be power-cycled to recover. Buttons on front panel are not responsive until you cut power and then turn power back on..
the last several lines of the event log read:
#50, 348550 page count. event 13.06.00, fuser output paper stopped jam
#49, 348140, ev 68 3D03
#48, 348140, ev 68 3D02
#47, 347187, 13.01.00 paper feed 1 paper late jam
In fact, paper never jams. Always exits fine. Feeds fine, too.
The 68.x refers to permanent storage full or write failure but you'd likely see it display that error. First thing is go into the printer properties under the device settings tab. Some driver installs will enable job storage, storage device, and mopier mode - disable all 3. All these require a internal hard drive which you likely don't have as it wasn't standard. Likely be in the EIO slot with metal plate sticking out the back a bit. If it still locks up likely the formatter board needs replaced and you can search Ebay they are likely used and easy to find at a decent cost. Its the board with the USB and network connections if you don't know. You could try a NVRAM reset, that wipes out the settings, page counts and serial number on the configuration page, use the link below for the service manual and jump to page 178 to see how it's done.
Hi Jay145, thanks for the reply. Great info, I will give those a try.
Is there a recommended driver for printing mostly PDF's with this printer under Win 8.1 (and eventually Win 10)?
Also, any chance that the fuser is a problem based upon the symptoms described? I ask because that was mentioned on another site (not a question I asked, but a discussion I read about a similar model HP printer and similar freezes).
ok, update -- I changed those settings (you were right, they were enabled), but it still froze. This time, it did something that it has done occasionally -- on the last page that "printed" before the freeze, that last page only printed toner onto approx 40% of the page -- the rest is empty white. That page did exit the printer just like it should have, just that it did not print fully.
Then the printer froze. After power-cycling, I reprinted the event log and nothing new there. In fact, based upon the page count vs page count of last log entry, it seems as though the event log has not updated for a while -- at least 5000+ pages -- even though the freezes have happened many times in between. So I have no idea why the event log has not updated.
Any new thoughts? I will probably do the nvram reset now and wait to read any further guidance here.
Also, strangely, the nvram init instructions are grossly wrong in that manual, but I did find the correct procedure via google. For other people's convenience, that procedure is:
HP LaserJet 2400 series
To initialize NVRAM, Remove any installed accessories (for example, a stapler/stacker). Turn the printer off. Turn the printer on. When the printer begins its memory count, press and hold down the up Arrow ( ) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds. Press the Down Arrow ( ) button. Press the Menu button. The display should show FULL NVRAM INIT. Press the Select ( ) button. The printer initializes NVRAM and then continues its power-on sequence.
Too soon to know whether this made any difference.
Yeah they can get things wrong in the manuals plenty of experience myself with that. Next step would be just replacing the formatter board but as you said see what happens first. The partial print then lockup, at first I thought maybe a cartridge issue stopped producing the image but you'd probably hear it grind or skip gears. If the formatter has issues it may just stop telling the laser what to do. Usually with freezing or lockups it won't be able to write a code to the event log either.
Are these 2400 models known to have bad solder on the formatter board? I see a variety of HP laser printers in the 2008-2010 vintage that have bad solder on the formatter board. Just wondering whether this is a known problem with the 2400 series, too.
I've only seen a few, not that many it was the series that replaced it that had most of the problems.
ok thanks. I guess I will replace the formatter board, and for the benefit of others, I will update this thread as I pursue resolving this problem.
I would try baking the formatter first as that is a no cost repair. Couldn't hurt. I have fixed dozens of printers that way.
Hi Moe, nice to see you are still here!
I have read about baking a board, with conflicting reports of how is best to do that.
Can you give your procedure? How long? what temp? Should it be propped-up so that it is not touching the cookie sheet?
I assume it is best to remove battery first. Also, do you think that installing a new 1632 battery would be smart, especially since it would already be removed for baking?
You can either prop it up using toothpicks in each corner or crumpled alumonum foil balls. Bake at 375°f for 8 minutes. I always unsolder the battery as it goes bad from the heat. Your choice whether to replace it as it isn't 100% that the baking will fix it.
Like I said, the replacement board has not changed symptoms. Printer still randomly freezing.
Any further suggestions? Do you think the used replacement board also has the defect?
Sometimes, the printer freezes due to high volume printing of documents continuously.
To resolve this issue, first, select the computer's control panel from the Start menu. Choose Programs & Features and then click on Turn Windows Features On or Off. Open the Print and Document Services to enable the LPD and LPR options. Uninstall the Internet Printing Client option and restart the computer. Wait for few minutes and then re-install the driver software and then try printing. For Support Call Our Toll-Free 1-866-293-9220