Ramramasked Aug 1, 2018 at 11:21pm
Ink cartridges smashes to feeder
I tried to clean the feeder and ribbon, because the prints had streaks. So, I opened the box and just tried to clean. Then after I covered it back and tried to turn it on. The rollers kept smashing the cartridge to the feeder. I thought may be I missed a spring but that's not the case. Is it?
When that happens, the printer is not seeing the ribbon. It passes through a sensor that counts the lines on it to determine position. You must have popped it out somehow.
This video may help you to solve issues https://www.youtube.com/watch?v=DOzXrRzrnek