karellesasked Jul 27, 2018 at 1:41pm
bands of purple crosswise to paper, no black in that space
Appears that the black is clogged and creates purple bands, with no black, across the image. Test image shows good lines on all but the black cartridges. Cleaning has not worked. Due to owner's illness, printer stood unused for a year. Are there still print head cleaning kits? Do they work on this model?