asked May 30, 2018 at 9:02am
Epson Epson Stylus Photo RX500

Printer Will Not Copy

I can usually copy documents on my printer by placing it on the scanner table and then pressing the B&W button to obtain a black and white copy but after I last changed the black cartridge, when I press the B&W button, the paper runs through but nothing is printed. Does that suggest that the software has become corrupted? Can anyone help me solve the problem please. I am using a Mac OS High Sierra 10.13.4 computer.

A customer once brought in a printer with the same problem. A "tech" at Best Buy's Geek Squad had replaced the cartridge. That told me everything I needed. Took the cartridge out, pulled off the sealing tape and that fixed it.

by moe on May 30, 2018 at 4:38pm Add comment

Just discovered that the new black cartridge I installed had partly solidified and a good shake around and jet cleaning solved my problem.

by brbrown on May 31, 2018 at 4:17am Add comment