asked Mar 2, 2018 at 11:23am
Hp HP LaserJet 4350N

Jams But No Jam

Hello. I have 2 LJ4350n with duplexer and stapling units.

The printer will print and staple about 4 or 5 single side printed packets of 3 or 4 pages, then get a 13.06.00 jam. When you open everything up to clear the jam, there really is no jam. None of the pages in the paper path, from either tray 2 or 3, are damaged, wrinkled, torn, stuck, or anything. They are just as they should be.

The lead edge of the first page is always just below entering the stapling unit in back.

I have done full maintenance kits on both, blowing them out gently as I did them. This didn't help the problem any.

Suggestions or solutions?