asked Jan 29, 2018 at 3:54pm
Canon Canon Pixma IP8500

PGBK won't print

This is actually a IP8700, which wasn't an option on your site.

I'm not sure if you still check these forums, but I really need some help. I've tried everything - including soaking the inkheads overnight in certain solutions. and everything slowly comes back except the PGBK, not ANYTHING on the grid at the top is printed EVER. I tried to take the print head OFF with a mini screw driver to see if something was in there, (probably not smart) but I couldn't get it off. I checked the copper connections, seems to be clean!

I'd love to be able to see what the problem is, and if it's software, or hardware. Also, when I take it apart, there doesn't seem to be any buildup - or anything - no black ink everywhere, even behind it, the printer looks clean!

Thank you,

email is [email protected]