dculistchikasked Jan 26, 2018 at 2:18pm
hooked it up to a new computer, and downloaded software needed, but the printer is frozen with a message on screen "download 7701" "connected" I called Canon tech support. they stated that it is a message to dl the firmware, but they also said that this laser printer does not require firmware and that the mother board will need to be replaced. however they no longer make parts for this printer. so i am looking for alternatives of how to fix my printer before I buy another. it was in great shape, hate to give up on it if i dont have to. i appreciate any direction anyone can give. thanks.