frontdesk1057asked Jan 17, 2018 at 5:11pm
Crease in paper
We have a Konica Minolta Bizhub C454e, and everything that goes through the printer, whither it is printed from a computer, copied, or put through the Bypass Tray, It comes out with a crease horizontally thought the paper. I called their customer service and we wont be able to get anyone out here to look at it without talking some money and time that we cant afford to give. I am not sure if this is an easy or hard fix, or if we could even do it ourselves. If you have any idea on what this could be or what it might take to fix it. All the help would be greatly appreciated.
You will probably need a technician but here are a few common notes. Just speaking VERY generically because it honestly could be anything, the fuser is the printer component that applies the most pressure to the page so it is a common source for creasing. One good trick is to do a stop test, where you run a page through but don't let it get all the way out, open one of the doors to freeze the printing, and examine the page to see if there is a crease. Your goal is to narrow down if the crease is happening before the toner cartridge or after, and then narrow it down even more. If it passes the toner (has toner on the page) with no crease, then most likely it is your fuser assembly. Those are also pricey units however.