ed casked Dec 16, 2017 at 9:10pm
Paper tray feed rollers will not move
The paper tray feed rollers will not move to feed the paper into the copier. All the dive gears move and seem ok. Looking closely at gear section on the roller shaft there is a roller stop. It is operated by a solenoid that releases the latch which is holding the rollers from moving. It seems that the solenoid is not working to release the roller shaft and allow it to turn. Does anyone have any ideas how to fix this problem?
I am experiencing somethig of the same nature. What solenoid are talking about. I can turn the bottom drive gears by hand but it will not turn the drive by power when I close the unit. Have you soluved your problem?