legunsendaniel

asked Jul 17, 2017 at 7:40am
Hp HP DesignJet 500PS

magenta not printing

hello, i have a hp design jet 500 and magenta is not printing, black,cyan and yellow prints well be no magenta, i installed new magenta print head and new magenta ink, still having the same problem. please i need help on this.

thank you