asked Mar 16, 2017 at 3:13pm
Xerox Xerox Phaser 8200DP

paper jam from lower trays on Phaser 8200

I have two high capacity trays on a Phaser 8200DP. When I print from either tray the paper stops 1/2 inch above the lower feed rollers/paper pick guide and gets a paper jam open front cover to clear. I cleaned the rollers, replaced the pick roller clutch with the same result. It works fine if I select the top tray only. Any ideas what to check?