asked Feb 7, 2017 at 9:16am
Brother Brother DCP 9020CDW

Black background / banding horizontally

I am stumped!!

A customer has brought in a brother dcp-9020cdw, they had put a black toner into the printer without inserting it into the drum first. They can't remember if they closed the top cover but now they are getting this background. They installed a new drum, but still the same. I have verified it is something to do with the black print position. When I install the other colours into the black position they all fail causing the same fault, thus proving the black position.

I have swapped over the black and magenta LED's, problem remains at black.

Checked all contacts and cleaned, reseated HVPS, still the fault remains.

Could the belt unit cause a fault like this?

Any help would be appreciated.

Whenever you face any problem with your brother printer. You can call brother technical support toll free number @ 1-800-624-4491. It will help you to fix any issue related to brother printer. I always call to this number for brother printer. They help in very professional way and they also fix the issue in minimum time period...

by [email protected] on Feb 17, 2017 at 11:54pm Add comment

Mmmmm...... this is brilliant........if you are in the US!

by lftrev on Jul 25, 2017 at 4:35am Add comment