destinyasked Nov 2, 2016 at 12:51pm
Manual Paper Tray will not pick up
I just changed all the rollers in the printer except the transfer roller (Tray 1-manual pickup roller and separation pad; tray 2 pick up roller and the separation pad in the paper tray). Tray 2 picks up when I hit the button for a test page but Tray 1 sounds like it is going to pick up but does nothing and it cycles twice then nothing. Also when I try to print a document it won't print. It shows up in the printer queue but doesn't print. Printer shows ready with green light. Not sure where I went wrong. Any help is most appreciated.
You say it cycles, but does it actually turn? Here's a video showing how to replace it. Maybe you can see what you did wrong. https://www.youtube.com/watch?v=N3Y7_kGuhMw
No, it does not cycle or lift the manual tray up. I am watching the video to see if I can see anything. Thanks, -Destiny
Oops.. I meant to say it does not turn or lift the manual tray up to pick up the paper. I watched the video and just uninstalled and reinstalled the roller and separator pad and it still won't work.
You should remove the cover on the right. it just pops off, remove the back part first and there is a latch on top you press. Then watch the action at the front and see if you can determine what is not working right. Since it is something you did, it is hard to give advice without seeing the printer.