asked Aug 26, 2016 at 7:39pm
Epson Epson Stylus Photo 1400

General error message, along with paper feed problem with heavy paper

I've been using Hahnemuhle 308gsm paper, which is a bear to feed into printer. I found that cleaning the rubber grabber helps, but I still have to make several attempts, pressing the paper feed button when it doesn't grab the first time, then putting slight downward pressure on the sheet when the mechanism starts rolling.

Although I am indeed able to print, I was wondering how to get rid of the General Error message in the print queue box. I believe doing so may somehow help the paper grabbing problem. Or at least I will be less annoyed if I can make it go away.