asked Jun 29, 2016 at 10:19am
Hp HP OfficeJet 6500A

Stuck on Install Printhead

Printer was stopped in the middle of printing which resulted in error Oxc19a0022. I did the whole power off, unplugging with no change. I then decided to try to do a factory reset. I got to the point of the menu and selected semi/full after removing the cartridges. Now the printer will not let me continue. It thinks I am installing the printhead for the first time even though the original printhead is installed. I have removed the printhead and cleaned it thoroughly. I cannot get the printer to move beyond the installation of the printhead. All help is appreciated.

Thank you.