asked Feb 25, 2016 at 5:51pm
Hp HP OfficeJet 6500A

Printer will not print test, numbers, symbols, etc.

After cleaning the ink cartridge head as instructed with water and let dry, reinstalled, went to tools and selected clean printerheads, after realignment receive failure for alignment. Only option was to press OK. All 4 ink cartridges are new HP 920s. What has to be done to get a good alignment of the cartridges. Also, the same print out occurs when using the color copy mode.

Thank You