mhghany

asked Oct 25, 2015 at 6:53pm
Hp HP LaserJet 2420D

unknown printer

computer using win 7 32 bite cannot recognized the printer with error 43

ERROR 43 / ERROR 43 OPT INTERFACE

This indicates a communication problem between the formatter PCA and an optional interface installed (such as a network card). Remove and reseat the optional interface card. If the problem continues, remove the optional interface card and set the printer for standard parallel interface by taking off-line and holding down "Menu" key for 5-10 seconds. Scroll through items until "I/O =" appears and use the +/- key to display parallel and the enter key to select. Then put the printer back online and send a test job from the host computer via the parallel cable. If this is successful, you have a problem with the optional I/O card and should replace it or reset it.

by moe on Oct 25, 2015 at 8:15pm Add comment