andrewasked Sep 24, 2015 at 1:43pm
One side of the page (1/3) is faded. New black cartridge (been sitting around for a while). I do need a yellow cartridge, but should still print in black and white. Checked imaging drum status, still have 31% capacity. I've taken out the black cartridge and given it a few more shakes, still the same 1/3 page faded. Any ideas??
Does it only do it in black, or all the colors? Try an engine test. It should print horizontal lines in all the colors. If you open the front tray and feel around the top, you'll feel a plastic arm. Lift up on it and it will generate the engine test page.