midwyfasked Aug 22, 2015 at 4:52pm
Tray 1 (upper tray) paper feed problem
Tray 1 ( the upper or manual feed tray) will only pick up paper if it has 1/4 inch or more of paper loaded. It will not pick up the paper if there is only one sheet or even 5 or 10 sheets in that tray. The shiny metal bar that lifts up the paper does not seem to go up high enough if there are only a few sheets of paper in that tray. Can this be fixed?
There is no way of adjusting the distance of lift. Could be that the pickup roller is worn enough that it will pick up a sheet that is higher, but not one that is lower down. You can look at the end of the roller that first makes contact and see if it is worn smooth.