ncm

asked Jul 6, 2012 at 12:37am
Epson Epson Stylus Photo R2400

Epson R2400 flashing top two lights.

Hi,

After replacing a cart that was out of ink (and making sure the new cart was seated firmly), instead of the red light going out and the normal head cleaning/ink flushing happening, the red light stayed on and nothing happened. Epson Utility was on, and said it had lost contact with the printer.

I tried turning the printer off then on again: the two top buttons flashed red continually and nothing else worked. The printer was blocked.

I tried turning the printer off and unplugging it from the USB port, then turning it on while holding down the two buttons necessary to print out a report, but nothing happened except the two lights continued flashing as above.

I looked in the manual but couldn't find a reference except for a paper jam, which this wasn't. Plain paper in holder, but nothing jammed as I wasn't printing when the problem occurred.

I wrote an email to Epson support but they responded giving me a phone number in the US to call for their Advanced Support Dept. instead of simply telling me what those flashing lights mean. I am in France, not the US but Epson has no email nor any direct support here, and only refers you to repair shops, which are unlikely to help by phone as they want to get your business.

I have had Epson printers for many years but this is the first time I have come across this problem.

Does anyone know what those flashing lights mean and how to solve the problem?

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400
Depending on which lights are flashing it can indicate a maintenance request error. You can reset it but you need a P.C. computer to run the software. Read here for more info http://inkjetprinterhelp.us/epsonSSC.html

by unknown on Jul 6, 2012 at 9:50am Add comment
All is solved. Turned out not to be the ink pads. It was a user error or something similar: cart not seated well, though I did push it down as I always do. But some glitch occurred and Epson US tel tech assistance walked me through the solution: move the cart over so one can get to the carts, pull power plug, open lid and remove then reseat the new cart and make sure the others are firmly in place, plug in power cable, and the printer went through its normal ink charging routine.

Thanks again for the info on a solution to the ink pad counter. I shall keep that for later reference. - ncm
Perfect worked a treat THANK YOU so much
by unknown on Nov 20, 2013 at 3:03pm Add comment
Epson printer Reset Adjustment Program Artisan 1430 1500W Artisan 837 Artisan 725
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Requirements? Help? Please send an e-mail
How do I reset flashing lights error condition on my printer?
by yuananok on Nov 21, 2013 at 3:39am Add comment

right..i had thisroblem and have fixed it..take rear cover off .looking from back..there is a small black sensor that had come loose.. reafix..and all working good

by Yaadgar on Sep 5, 2015 at 7:26am Add comment

right..i had thisroblem and have fixed it..take rear cover off .looking from back..there is a small black sensor that had come loose.. reafix..and all working good

by Yaadgar on Sep 5, 2015 at 7:27am Add comment